Software has become an inevitable part of our personal and professional lives. No matter the application, a user should be able to learn it quick and use it comfortably. With successful adoption comes great results and optimal productivity. This is what a Digital Adoption Platform like WalkMe helps achieve. If you want to know what is WalkMe and how it enhances user adoption, keep on reading below.
About WalkMe:
WalkMe is one of the most popular digital adoption platforms used by several businesses for streamlining adoption of organisational systems and software applications. With step-by-step guidance and smart tips, WalkMe helps reduce the steep learning curve for new users trying to familiarise with a software application.
WalkMe is currently used by some of the biggest global brands including Microsoft, Cisco, Walgreens, LinkedIn, and more.
How Does WalkMe Enhance User Adoption:
Here’s how WalkMe simplifies user adoption.
- Engaging Walkthroughs and Tutorials:
Interactive tutorials and in-app walkthroughs simplifies any onboarding process. With step-by-step guidance that’s easy to understand, users will quickly know how to perform specific tasks with a software application. Hands-on learning is key when learning a new tool and DAPs like WalkMe helps with just that.
- Minimised Support Costs:
DAPs like WalkMe offer self-support options that deliver immediate assistance whenever a user needs it. Any issue that a user deals with can be resolved in no time, thus reducing the load and stress on support teams. With self-support, users can resolve the problem themselves, which not only improves their overall experience, but also minimises the cost at the same time.
- Improved Productivity:
DAPs have become essential tools to achieve any organisation’s productivity goals. WalkMe’s intuitive tools and interface ensures that the user can make the most of the application without hiccups. With real-time assistance, self-support and a better learning experience, WalkMe enhances efficiency and productivity across an organisation.
- Consistent Optimisation:
Another perk of DAPs like WalkMe is that it provides insights and analytics necessary to improve user adoption. WalkMe can track user behaviour, which helps you identify areas of improvement. With this data, organisations can make informed decisions and refine their strategies to boost adoption.
For instance, Healthcare IT Leaders uses this digital adoption platform with SalesForce, which helped them upskill existing employees and easily train new hires.
- Better User Satisfaction:
User satisfaction is imperative for a successful software adoption. Robust DAPs like WalkMe enables prompt resolution of user concerns and simplified learning experiences, all of which contribute to better user satisfaction. WalkMe creates an environment where users feel confident and motivated, which eventually drives better outcomes.
DAPs make user adoption a breeze, so if you are interested in Walk Me training, talk to the experts at GuideMe to get started. We will help you leverage the power of WalkMe to drive digital transformation and improve your ROI.